Privacy Policy

Rapid Edge QLD (referred to as "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information when you interact with our website, including but not limited to:

  • Personal Details: Name, address, phone number, email address.

  • Payment Information: Credit/debit card details, billing address (processed through secure payment gateways).

  • Order Information: Details of the products you purchase, your order history, and shipping preferences.

  • Website Usage Data: Information about your use of our website, including IP address, browser type, and access times.

2. How We Use Your Information

We use the information we collect to provide, improve, and personalise your shopping experience, including:

  • Processing and fulfilling your orders.

  • Communicating with you regarding your orders, returns, or inquiries.

  • Sending marketing communications, if you have opted in.

  • Improving our website, products, and services.

  • Complying with legal obligations.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

  • Service Providers: Third-party companies that assist in our operations (e.g., payment processors, shipping providers, email marketing services). These providers are required to handle your information with the same level of security as we do.

  • Legal Compliance: If required by law or in response to valid legal requests (e.g., a court order), we may disclose your personal information.

4. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. We use secure servers, encryption methods for online transactions, and access controls to safeguard your data.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, improve functionality, and track your preferences. You can modify your browser settings to reject cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.

6. Your Rights and Choices

You have the right to:

  • Access and correct your personal information.

  • Request deletion of your personal information (subject to legal obligations).

  • Opt-out of marketing communications at any time.

To exercise these rights, please contact us at sales@rapidedgeqld.com.au

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before sharing your personal information.

8. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to access or correct your personal information, please contact us at:

Rapid Edge QLD
Email: sales@rapidedgeqld.com.au